Regional Account Director

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading property management firm in Singapore is seeking a Regional Account Director to oversee Facility Management operations. The ideal candidate will manage vendor relationships, ensure compliance with Master Terms Agreements, and drive quality improvements across various facilities. Strong team leadership, analytical skills, and a client-centric approach are essential. This role involves developing cost-saving initiatives and maintaining high service standards in a dynamic environment.

Qualifications

• Interpersonal skills with a strong client focus.
• Team Leader with line management skills and the ability to delegate.
• Technical comprehension and experience with performance-based service contracts.

Responsibilities

• Ensure KPI Targets for the Account are met.
• Lead compliance with Master Terms Agreement in APAC.
• Manage vendor procurement and performance.

Skills

Team management

Client focus

Strong analytical skills

Excellent written and oral communication

Budget management

Job description

Regional Account Director

Able to provide comprehensive Facility Management oversite of client contracted activities.

The Regional Account Director must be a team player, people manager and focus on the team’s performance to meet key performance indicators (KPI) as set out in the management of contract.

Lead and drive compliance in Master Terms Agreement in APAC and ensure all portfolios under the contract are aligned to the agreement.

Lead and drive compliance in Global Master Terms Agreement in APAC and ensure all portfolios under the MTA are aligned to the agreement.

Procurement and Vendor Management

• Evaluate the vendor procurement and management practices of the various Site FMs and ensure renegotiation of contracts and vendor performance are in accordance with agreed client/JLL procurement guidelines.

• Ensure vendors complies with the KPI requires.

• Benchmark services across properties within the country.

• Administer the virtual approval process for contract execution

• Co-ordinate and monitor the contractor management program

• Manage a process to track the contract, manage the quality of performance and drive new initiative.

• Drive regular vendor consolidation programs to establish cost efficiencies.

• Emphasis the use of technology to drive sustainability, productive and quality of data & compliance.

Facilities Operations

• Ensure Implementation of building operation procedures and performance matrix. Drive simplification and accuracy of work methods and reliability of systems.

• Implement a Planned Preventive Maintenance programme to minimise reactive maintenance. Ensure all reactive repair and replacement are completed within contractual period and costs kept to a reasonable rate.

• Ensure that the team liaises closely with the Operations procedures to ensure service standards are maintained

• Recommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in the other parts of the region to maximize the benefits to client.

• Ensure consistency of policies & procedures.

• Ensure all staff are familiar JLL / Client CMMS and using the tools to execute their daily activity.

• Responsible to aggregate the Reactive and proactive data and develop a strategy to reduce the site workload, repeated failures, cost saving initiatives.

• Implement, comply with JLL Quality compliance guidelines (MAD & Ops Aide program) and participate in audit, for quality assurance

• Drive ISO compliance throughout the account proactively to ensure audit readiness,

• Assist FMs and AFMs with the coordination of Churn and other relocations activities Ensure all Critical Environment (CEM) requirements are met.

• Ensure all Reactive Maintenance is completed as per the agreed timeframes in accordance to contractual KPI requirement.

• Implement a comprehensive energy & sustainability management program

• Ensure all Financial Management requirements are completed in a timely and accurate manner.

Risk Management

• Assist in the implementation of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.

• Ensure critical operations and sites are identified across the account & region.

• Ensure data integrity of all systems across the account & region and audit data from time to time

• Develop guidelines and strategies to protect health and safety of staff and others, protect client and Jones Lang LaSalle reputations.

• Ensure disaster recovery and business continuity planning is implemented and maintained across the account & region.

• Ensure escalation procedures are in place and observed for incident and problem reporting including advice to and Site Lead.

Profitability/ Savings Initiatives

• Develop initiatives and strategies that lead to cost savings and service improvement

Customer Service / Client Relationships:

• Develop a client engagement program, giving them a excellent customer experience that provide value in JLL.

• Evaluate service response time and analyses occupants’ service request trends and suggestions

• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.

• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.

• Lead by example and groom the team in achieving maximum client satisfaction level

• Ensure Human Experiance program are delivery and aligned to client's expectation

• Events are well management and identify areas for improvement

Reporting:

• Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.

• Review monthly financial reports including the preparation of accruals and variance analysis.

• Assist in the budgeting and Recommit process including reviews with the FMs/ AFM’s as required.

• Administer the JLL Account Management Dashboards and ensure that all reports and other relevant data is regularly updated.

Training:

• Ensure you have a training and development plan for every staff in your account.

• ·Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior Account team to devise new and innovative methods of learning built around skill development, leadership and succession planning

• Assign buddies for new team members to ensure team work, consistency & rationalization of the team

Leadership / Staff Management:

• Actively encourage an environment that supports teamwork, co-operation & performance excellence across the region.

• Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.

Key Expectation of the Individual

• Refer to the Individual Performance Agreement (IPMP) for Key Performance Measures.

• Ensure the KPI Targets for the Account are met

• Interpersonal skills with a strong client focus.

• Team Leader with line management skills and the ability to delegate

• Technical comprehension and experience with performance based service contracts and vendor management

• Knowledge of occupational safety requirements

• Strong budget management and financial analysis skills

• Demonstrated initiative

• Excellent written and oral communication skills.

• Strong analytical skills.