Quality Strategy Analyst — Training & QA for Global Ops

TikTok; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading social media platform seeks a Quality Strategy Analyst based in Singapore. This role involves serving as the bridge between policy and BPO teams, designing training programs, and ensuring compliance with quality standards. A Bachelor's degree in a quantitative field is required, along with proficiency in data analysis tools like SQL and Python. Ideal candidates will have experience in BPO operations, along with strong report-writing and communication skills. This fast-paced position demands strategic thinking and the ability to manage multiple priorities.

Qualifications

• Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
• Proficiency in utilising querying and analytical tools.
• Demonstrated experience in BPO operations with enforcement, labelling, moderation, or service.

Responsibilities

• Serve as the 'Bridge' between Policy teams and BPO teams.
• Design and develop training programmes for BPO vendors.
• Keep track of policy requirements and develop delivery SOP.
• Assess BPO teams' case doubts and provide clarifications.
• Conduct Quality Assurance processes to ensure BPO quality.
• Conduct root cause analyses of BPO performance.

Skills

Data interpretation or analysis

Proficiency in SQL

Proficiency in Python

Report-writing

Presentation skills

Strategic thinking

Programme management skills

Communication skills

Education

Bachelor's degree in quantitative fields

Job description

A leading social media platform seeks a Quality Strategy Analyst based in Singapore. This role involves serving as the bridge between policy and BPO teams, designing training programs, and ensuring compliance with quality standards. A Bachelor's degree in a quantitative field is required, along with proficiency in data analysis tools like SQL and Python. Ideal candidates will have experience in BPO operations, along with strong report-writing and communication skills. This fast-paced position demands strategic thinking and the ability to manage multiple priorities.