Quality Assurance & Training Specialist (Entry‑Level)

HL Assurance Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Singapore is seeking a Quality Assurance Executive to enhance customer experience. The role involves monitoring interactions, conducting quality calibrations, and providing coaching to staff. Ideal candidates possess a diploma, good communication skills, and a detail-oriented mindset. This position offers a competitive remuneration package, a 5-day work week, and various employee benefits including insurance coverage. Interested applicants should apply now!

Benefits

Attractive remuneration package

Annual leave entitlement

Outpatient and dental benefits

Group hospitalization and surgical insurance

Personal accident and term life insurance

Qualifications

• Entry-level candidates are welcome to apply.
• Comfortable working independently in a fast-paced environment.
• GI certifications will be an advantage, training support provided.

Responsibilities

• Manage phone & non-phone transaction monitoring.
• Conduct call quality Calibration sessions.
• Perform thorough call investigations.
• Provide service and sales coaching to staff.
• Ensure CPD training hours are fulfilled.
• Stay updated on market regulatory changes.
• Prepare and analyze Quality & Training reports.

Skills

Good communication and presentation skills

Detail-oriented

Self-motivated

Problem analysis

Time management

Multitasking

Education

Diploma/Degree in any discipline

Tools

MS Office

Job description

A leading insurance company in Singapore is seeking a Quality Assurance Executive to enhance customer experience. The role involves monitoring interactions, conducting quality calibrations, and providing coaching to staff. Ideal candidates possess a diploma, good communication skills, and a detail-oriented mindset. This position offers a competitive remuneration package, a 5-day work week, and various employee benefits including insurance coverage. Interested applicants should apply now!