Quality Assurance Officer

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Quality Assurance professional to review sales calls and manage quality issues. The position requires a minimum of N-Level education and 1-2 years of relevant experience in banking or finance. Responsibilities include conducting call reviews, reporting risks to management, and tracking quality assurance cases. This role offers a one-year agency contract and working hours from Monday to Friday. Interested applicants should send their resume to a provided email.

Qualifications

• Minimum qualification of N-Level.
• 1 to 2 years of experience in banking or finance.
• Strong attention to detail and ability to maintain a high level of focus.

Responsibilities

• Conduct regular call reviews and highlight potential risks.
• Review 55 closed sales calls per day for various teams.
• Report calls with potential quality issues to management.
• Prepare, track, and send QA related reports to management.
• Keep track of all the status of QA cases and provide updates.

Skills

Attention to detail

Focus

Quality Assurance

Education

N-Level

Job description

Responsibilities

Governance Role - Loans Call review

• Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
• Review 55 of closed sales calls per day for ACQ and Customer engagement AF, Retention Team and Credit Sure.
• Review of 3 additional calls per new hire of closed sales calls per day.
• Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
• Prepare, track and send QA related reports to UOB management and team (NMD, SQ monthly, Penalty points table)
• Compiling all Annual Fee cards and send for processing
• Keep track on all the status of QA cases from beginning to end process and provide update to management

Period

• 1 year agency contract (convertible)

Location

• Novena

Working Hours

• Monday – Friday, 9.00am to 6.30pm
• $2400 - $2800

Requirements

• Minimum qualification of N-Level.
• 1 to 2 years of experience in banking or finance is required.
• Strong attention to detail and ability to maintain a high level of focus.
• Candidates with relevant experience are encouraged to apply.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[e-mail] (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

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