Programme Manager

Tourism Management Institute of Singapore; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

An educational institution in Singapore is seeking a Programme Manager to oversee SSG-funded programmes and ensure high-quality delivery. The ideal candidate should have a degree in education or business, along with ACTA/ACLP certification, and possess strong management and organizational skills. Responsibilities include driving enrolment, enhancing curriculum, and maintaining stakeholder relationships. Experience in the Travel and Tourism industry and proficiency in digital learning platforms are preferred. This role is essential for continuous improvement in educational offerings.

Qualifications

• A Degree in a relevant field (education, business, or related disciplines).
• ACTA/ACLP certification is required.
• DACE or DDDLP certification is a strong advantage.
• Minimum of 5 years in programme management or teaching.
• Experience in the Travel and Tourism industry preferred.

Responsibilities

• Oversee end-to-end operations of SSG-funded programmes.
• Drive enrolment, attendance, and learner satisfaction.
• Ensure high-quality delivery to meet KPIs.
• Partner with faculty/trainers for delivery methods.
• Lead continuous review and enhancement of curriculum.

Skills

Leadership

Time management

Problem-solving

Interpersonal skills

Organizational skills

Communication

Education

Degree in relevant field (education, business, etc.)

ACTA/ACLP certification

DACE or DDDLP certification

Tools

Digital learning platforms

Job description

RESPONSIBILITIES

Programme Management (SSG-funded/Higher Education programmes)

• Oversee end-to-end operations of SSG-funded programmes (scheduling, trainer allocation, class-run setup, attendance, assessment, completion, claims).
• Drive enrolment, attendance, pass rate, completion and retention to agreed targets while maintaining high learner satisfaction.
• Ensure consistent, high-quality delivery that meets internal KPIs and audit standards.
• Partner with faculty/trainers to deploy innovative pedagogy and up-to-date delivery tech (e-learning, blended, assessment tools).
• Run a structured performance cycle for trainers/lecturers (observations, learner feedback, evaluation rubrics, coaching).
• Review and update course and modules on a timely basis.

Programme Development

• Lead continuous review and enhancement of curriculum, assessment and materials to align with current industry practice.
• Co-create content with subject-matter experts and validate outcomes/assessment mapping.
• Propose and launch new modules/courses based on labour‑market demand and emerging skills.

Stakeholder Engagement & Partnerships

• Maintain active relationships with industry partners, accreditation bodies and government agencies to ensure relevance and compliance.
• Build partnerships for internships, industry projects, guest lectures and pipelines to employment/career progression.

Marketing & Business Development

• Prospect and qualify new business opportunities across corporate, government, and education sectors; build and maintain a healthy pipeline.
• Meet with industry partners to research skills gaps and co‑design new programmes/modules; run discovery sessions, pilots, and secure MOUs.
• Prepare proposals, pricing, and funding/grant submissions; deliver pitches and negotiate terms.
• Plan go‑to‑market with Comms/Digital (campaigns, events, content) and track ROI.
• Maintain a simple CRM and report monthly on pipeline health, conversions, and revenue.

Administrative & Compliance Oversight

• Ensure full compliance of SSG requirements in all academic matters, timely, accurate submissions and records as required under the Private Education Act and other regulatory frameworks (e.g., class runs, attendance, assessment, moderation, claims).
• Ensure that policies and processes are reviewed annually.
• Maintain audit‑ready documentation (trainer credentials, course files, QA artifacts) and uphold PDPA and internal governance policies.

REQUIREMENTS

• A Degree in a relevant field (education, business, or related disciplines).
• ACTA/ACLP certification is required.
• DACE or DDDLP certification is a strong advantage.
• Minimum of 5 years of experience in programme management or teaching, preferably within the education or training sector.
• Experience in Travel and Tourism industry preferred.
• Demonstrated leadership and team management skills, with the ability to inspire and motivate academic staff.
• Strong organizational, administrative, and time management abilities.
• Excellent interpersonal, communication, and problem‑solving skills.
• Proficiency in digital learning platforms and educational technologies.
• Experience in curriculum development and working with regulatory frameworks is highly desirable.