Program Manager

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company is seeking a Community Support Program Manager to lead and implement large-scale programs that drive strategic goals. This role involves cross-functional collaboration to enhance productivity and efficiency within the Community Support organization. Candidates should have over 10 years of project management experience, preferably in high-growth service environments, with expertise in collaborative tools like JIRA and Asana. A formal project certification is an advantage. Join us in building the world’s most loyal travel community through exceptional service.

Qualifications

• 10+ years of project/program management experience in a high-growth environment.
• Proven track record of quality delivery with program management best practices.
• Formal project certification (e.g., PMI, PMP, Prince2) an advantage.

Responsibilities

• Lead and deliver large programs with impactful outcomes.
• Work with leadership to define and execute strategic initiatives.
• Regularly assess project risks and improve processes.

Skills

Project management

Cross-functional collaboration

Change management

Communication skills

Risk assessment

Education

BA/BS degree

MBA or graduate degree preferred

Tools

JIRA

Asana

Smartsheets

Google Docs

Job description

As a Community Support Program Manager, you are responsible for leading & implementing large-scale programs and projects that drive the strategic goals of the Community Support organization. You will work cross-functionally to improve Community Support productivity and efficiency, and do so with clear communication, efficient resource usage, and deep focus on overall project execution. Youll play a critical role in bringing to life Community Supports vision to build the worlds most loyal travel community through exceptional service.

A Typical Day

• Work with Community Support leadership to define, launch, and execute multiple strategic and operational initiatives at the same time.
• Lead & deliver large programs that have impactful and measurable outcomes.
• Accountable for planning and execution of global strategic priorities across all departments within the Community Support org.
• Collaborate cross-functionally across all levels of leadership on Community Support, Businesses, Platform teams, and Central teams to drive key programs and projects. Influence program strategy in service of the companys high-level goals.
• Effectively manage change by influencing and communicating with key stakeholders. Anticipate risks associated with change management, and ensure creative and effective mitigations are available.
• Prepare presentations and clearly communicate program status and progress to large groups of project stakeholders and senior leadership within Community Support and in the broader company.
• Collect business requirements, and work with Product/IT stakeholders to assess and prioritize according to operational benefit.
• In collaboration with Community Support Leadership and Product teams, identify opportunities and advocate for product improvements and/or tools that support the teams strategy and the needs of the customer.
• Regularly assess project risks and opportunities. Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification.

Your Expertise

• BA/BS degree. MBA or graduate degree in business or technical field preferred.
• 10+ years of project/program management experience, with a proven track record of quality delivery with emphasis on program management best practices and methods. Preferably in a high-growth high-volume service operations environment.
• Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Asana, Smartsheets, Google docs, scrum, agile).
• Formal project certification an advantage (eg. PMI, PMP, Prince2)
• Experience managing large projects or deploying customer facing change in a call center environment an advantage

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.