Production Support Analyst

ENCORA TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a skilled professional to lead AML systems enhancements and ensure quality delivery. The ideal candidate will have strong technical abilities in Oracle SQL and Java, excellent communication skills, and experience in the banking industry. Responsibilities include managing system changes, providing support, and coordinating with vendor teams. Experience with AML applications is advantageous.

Qualifications

• Experience in designing and developing banking system enhancements.
• Able to manage vendors and stakeholders effectively.
• Familiarity with AML applications is a plus.

Responsibilities

• Lead AML systems enhancements and changes in production.
• Provide Level 3 support for AML systems.
• Conduct knowledge-sharing sessions with teams.

Skills

Oracle SQL and PL/SQL

Java

JavaScript

Analytical skills

Communication skills

Tools

Bitbucket

Jenkins

Aldon

Control-M

Job description

Responsibilities

• To lead and deliver with consistently good quality AML systems enhancements/changes into Production for BAU Production Issues
• To provide reliable and timely Level 3 investigative and fix-it support for all AML systems
• To provide reliable leadership and support during System Integration Testing and UAT phases.
• To identify early and escalate critical delivery show stopper with proper context timely and to propose viable solutions or workarounds where possible
• AML system changes/production fixes Design, Development and Unit Testing
• Review and contribute to test planning for SIT and UAT
• Manage and work with vendor teams to successfully deliver enhancements for AML systems
• Manage and work with stakeholders during all phases of system changes delivery
• Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.
• Setup and maintain application Infrastructure in Unix, Windows and Oracle environment
• Effect system changes into test and production environments by following application change implementation process via the Bitbucket, Jenkins and Aldon change management tools
• Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to raise teams competency level.

Requirements

• Good written and verbal communication skills and analytical ability System enhancements delivery experience in the banking industry
• Hands on experience in design and configurations/development work
• Experience in leading, with good results, design gathering and design workshops with users as part of change delivery or defects fixes work
• Strong Oracle SQL and PL/SQL design and development skills
• Strong Java/ Javascript knowledge
• System delivery Operational impact awareness
• Ability to understand SLA / KPI and deliver items within correct time space
• Ability to have vendor interaction and management skills
• Any working experience with AML applications (eg. Fircosoft, Actimize. NR Detica) or Linux environment background

Key Domain/ Technical Skills

Banking functional and technical delivery experience, Oracle SQL / PL-SQL, Java, Unix shell scripts, DevOps change process familiarity (Bitbucket, Jenkins.), Control-M, Aldon

Implementation experience on the following will be of advantage:

• AML Application (eg. Fircosoft, NR Detica, Actimize)