Product Service Manager

YOKOGAWA ENGINEERING ASIA PTE LTD; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a professional to drive customer engagement and support in process measurement sales. The role entails oversight of service operations, financial leadership, and team training. Ideal candidates should have a degree in Process Engineering, at least 2 years in sales roles, and strong analytical skills. Joining this company provides the opportunity to work with advanced technologies and contribute to client satisfaction in a diverse and equitable culture.

Qualifications

• Minimum of 2 years of experience in process measurement sales role.
• 5 years of hands-on delivery experience in field instrumentation solutions.
• Familiarity with Yokogawa Products is a strong advantage.

Responsibilities

• Acts as focal point for customer-facing sales initiatives.
• Oversight of service methodologies and compliance enforcement.
• Responsible for regional financial achievement of Product Service.

Skills

Field Instrumentation

Process Measurement Sales

Consultative Solution Selling

Data Analytical Skills

Education

Degree in Process Engineering or Business

Tools

CRM Systems

ERP Systems

Job description

Job Description

Customer Engagement and Support

• Acts as the regional focal point for LCO customer-facing sales initiatives, including but not limited to the upgrade, replacement and servicing of Field Instrumentation, Process Analyzers and other such devices

Service Governance & Operational Oversight

• Oversight of service methodologies such as RMS-710-01_P001_R01, which outlines standardized procedures for regional service operations
• Coordination of regional lifecycle services, including LCA renewals, contract transitions, and escalation pathways for service-related scopes
• Enforces safety standards and regulatory compliance across region in all service activities

Financial Leadership

• Responsible for regional financial achievement of Product Service business unit
• Leads regional KPI tracking and engineering utilization to analyze and maximize performance

Team Development and Training

• Assist in the deployment of regional training programs for Product and Cross platform (LSBC/DES) solution creation for value selling
• Ensures standardized training materials and supports consultative selling skills

Technical Expertise and Product Lifecycle Management

• Manages field instruments and analyzers, including dashboards and digital tools for performance monitoring
• Assists local affiliates to oversee product lifecycle transitions, obsolescence communication, and replacement strategies

Client Satisfaction

• Acting as the escalation authority to expeditiously resolve client matters that cannot be resolved by the local team
• Interface with Local, Regional and Global teams in all CMUs and Delivery to ensure consistent and timely communication

Job Requirements

• Degree in a field of Process Engineering and Measurement or a business degree
• Minimum of 2 years of experience in a field instrument and analyzer process measurement sales role
• Minimum of 5 years of hands-on field instrument and analyzer process measurement solution delivery (Design, implementation and commissioning)
• Familiarity with all of Yokogawa Products will be a strong advantage
• Understanding of process control will be beneficial
• Experience in consultative solution selling will be beneficial
• Experience in digital transformation initiatives to improve technologies, productivity and reliability. Data analytical skills to identify trends to drive opportunities
• Exposure to CRM and ERP systems
• Ability to travel regionally for client visits and meetings as and when needed

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer.

Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.