Product Operations Specialist | Up To $3400 | 5 days Office Hour | Central

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an individual for an Operations role based in Singapore. The position involves analyzing product data, overseeing quality assurance checks, and facilitating communication across teams to improve product offerings. Applicants should possess a diploma or degree and have an operations background with customer service experience. Responsibilities include managing community engagement and supporting onboarding classes. Interested candidates are encouraged to apply for this exciting opportunity.

Qualifications

• Candidates must have a relevant educational background.
• Operations experience with customer service is essential.

Responsibilities

• Collect, organize, and analyze product data to improve customer feedback.
• Oversee QA checks and manage beta testing rollouts.
• Facilitate cross-team collaboration for product improvements.
• Analyze community engagement to identify sentiment trends.
• Maintain relationships with engineering teams for technical support.
• Update knowledge repository with best practices and guidelines.
• Lead driver operations initiatives and onboarding classes.
• Drive improvement of Pick-Up and Drop-Off locations based on feedback.

Education

Diploma or Degree in any discipline

Job description

RecruitFirst is hiring! You will be outsourced to:

Job Details

Location: Suntec; Salary: Up to $3.4k; Duration: 1 year renewable contract; Working hours: 5 days office hour

Job Scope

• Collect, organize, and analyze quantitative and qualitative product data, including product adoption rate, CSAT, and product stickiness to customer feedback, feature requests, and support tickets
• Serve as the crucial execution arm of the Product Operations team, overseeing critical QA checks and managing the successful rollout of beta testing for new features, versions, and services
• Facilitate cross-team collaboration and communication around the product, and regularly use product insights to identify areas for improvement and inform business decisions
• Continuously monitor and analyze community engagement and social sentiment among beta drivers to identify critical sentiment trends that impact the driver experience
• Maintain a strong working relationship with the engineering teams, efficiently troubleshooting and ensuring timely rectification of escalated technical issues
• Maintain, and update the central knowledge repository, including SOPs, internal guidelines, best practices, training materials, and relevant templates
• Lead essential driver operations ground initiatives, including spearheading support for engagement events, providing necessary administrative support, and serving as the first touchpoint for new drivers by supporting onboarding classes
• Configure road closures and geofences according to local regulatory requirements and drive the improvement and ongoing maintenance of Pick-Up and Drop-Off locations based on continuous driver feedback and corporate partner needs

Requirements

• Diploma or Degree in any discipline
• Looking for Operations background with customer service as need to liaise with stakeholders

Interested applicants, please send your resume to [e-mail] or click here to apply now.

All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

Jessica Chia Huey Lee (R1219949)

Senior HR Ops Associate

RecruitFirst Pte Ltd E.A.13C6342