Product Designer

KeyReply; Singapore; Hybrid; SGD 50,000 - 70,000; Full time

Job summary

A healthcare AI company in Singapore is looking for a Product Designer to shape user experiences with AI in healthcare settings. The ideal candidate will design intuitive interfaces and conversation flows, conduct usability testing, and create specifications for engineers. Candidates should have 1 to 3 years of UI/UX design experience, a strong portfolio, and a degree in a related field. This role offers competitive compensation and comprehensive benefits.

Benefits

Attractive salary package

Premium health insurance

Long service awards

Qualifications

• 1 to 3 years of experience in UI/UX, interaction design, or product design, preferably in B2B SaaS or healthcare.
• Strong portfolio demonstrating UI, UX, or conversational design work.

Responsibilities

• Conduct usability testing, interviews, and feedback sessions with users.
• Design conversation flows and UI patterns to communicate AI actions.
• Translate design decisions into specifications for engineers.
• Define UX standards to minimize user confusion and support safe decision-making.

Skills

UI/UX design

Interaction design

Proficiency in English

Proficiency in Mandarin

Education

Bachelor's degree in HCI or related field

Job description

ENGINEERINGSingapore

Location

Singapore / Hybrid

Reports to

Principal Scientist

Job Type

Full Time

About Us

KeyReply is a healthcare AI operating system accredited by Singapore’s Ministry of Health and trusted by 60% of public hospitals. Our low/no-code platform helps healthcare teams build and deploy safe, governed AI solutions up to 90% faster, with strong guardrails for reliability and responsible AI.

We support over 400,000 patient interactions each month across voice and digital channels. Working closely with partners like Microsoft and Meta, KeyReply is deployed in 10+ countries across Southeast Asia, the US, Australia, and Latin America, helping healthcare systems scale personalized support with confidence.

The Role

This role shapes how humans experience AI. As a Product Designer, you design intuitive interfaces and conversational experiences that help users trust and collaborate with AI agents in high-stakes healthcare settings. You bring a product mindset to ensure designs are usable, safe, and compliant.

Responsibilities

• User & Business Understanding: Conduct usability testing, interviews, and feedback sessions with patients, clinicians, and enterprise users to identify friction points and design requirements.
• Experience Design: Design goal-oriented conversation flows and UI patterns that clearly communicate AI actions, confidence levels, and uncertainty; create dashboards to visualize AI performance and outcomes.
• Design-to-Build Handoff: Translate design decisions into clear, practical specifications for engineers, ensuring alignment between UX intent and technical implementation.
• Quality & Safety: Define UX standards that minimize user confusion, support safe decision-making, and ensure rapid prototypes meet usability and experience expectations.

Requirements

• 1 to 3 years of experience in UI/UX, interaction design, or product design, preferably in B2B SaaS, healthcare, or AI-driven products.
• Bachelor’s degree in HCI, Interaction Design, Product Design, or a related field from a top-tier institution.
• Strong portfolio demonstrating UI, UX, or conversational design work.
• Proficiency in English and Mandarin to support regional collaboration and technical discussions.

Why Join Us

• Global Impact: Contribute to a global mission by building technology used across the US, UK, China, and APAC.
• Comprehensive Benefits: Attractive salary package and premium health and group medical insurance, GP coverage, and long service awards.
• Meaningful Work: Build systems that power enterprise automation and enhance patient safety for millions of users worldwide.
• Global Exposure: Collaborate with partners such as Microsoft and support clients across multiple time zones.