Product & Operations Senior Officer (China Department)

HONG THAI TRAVEL SERVICES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A travel services company in Singapore is seeking a Product Manager with a focus on the China region. Responsibilities include product planning, pricing management, and contract negotiations, ensuring appealing tour itineraries. The ideal candidate will have at least 2 years of travel industry experience, be bilingual in English and Chinese, and possess strong problem-solving skills. A competitive compensation package is offered, including a monthly salary, bonuses, and various benefits.

Benefits

Employee Discount

Health Insurance

Dental & Medical claims

Annual leave

Qualifications

• Minimum 2 years in the travel industry with product management experience.
• Good command of both written and spoken English & Chinese.
• Familiar with GDS knowledge and reservation systems.

Responsibilities

• Product planning and market management for China tours.
• Create appealing tour itinerary descriptions.
• Manage contracts and relationships with tour operators.

Skills

Product management experience

Contract negotiation

Problem solving

Customer service skills

Bilingual in English and Chinese

GDS knowledge

Tools

Microsoft Office (Word & Excel)

Sabre reservation system

OB reservation system

Job description

Responsibilities

• Product Planning for China Region
• Write and maintain accuracy of appealing tour itinerary descriptions.
• Plan & market China FIT products + Free & Easy products
• Plan & control group seats / hotel rooms inventories
• Manage tour pricing and set costs, by analysing performance, market influences and budget requirements; define assumptions and propose selling prices.
• Provide tour set-up for OB system.
• Closely monitor sales against budget and pace by using available data sources and reports
• Liaise & Negotiate contract rates and terms: hotels, tour operators and special offers, while remaining in compliance with other relevant regulations Manage and maintain tour operators’ relationships along with contract administration.
• Collaborate closely with the Marketing department for brochures and collateral production.
• Assist with vendor performance management
• Provide training for counter staff on tour products and destinations.
• To assist the department head in strategic planning of China tours
• Attend meetings / seminars & familiarization trips
• Assist with travel fair assignment

Skill Requirements

• Minimum 2 years in travel industry; experience with product management, contracting and pricing.
• Knowledge of Microsoft office word & excel are required
• Good command of both written and spoken English & Chinese, Chinese is preferable
• Familiar with GDS knowledge, Sabre reservation system, and OB reservation system.
• Problem Solving and Customer Service Skills
• Willingness to travel occasionally for trade shows, product contracting, planning and destination familiarization

Compensation Package

• Monthly Salary
• Annual Wage Supplement
• Variable Bonus (Profit-sharing, to company’s discretion)
• Yearly - Two chances to tour lead with tour allowance

Benefit

• Employee Discount
• Health Insurance
• Dental & Medical claim
• Annual leave entitlements

Note: only shortlisted candidates will be contacted