Pool Bar Captain

SHANGRI-LA HOTEL LIMITED; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Shangri-La Hotel Singapore is seeking a Pool Bar Captain to lead the pool bar team and ensure exceptional guest service at all times. This role requires strong leadership and a passion for hospitality in a fast-paced resort setting.

You will oversee daily operations, coordinate service flow, train staff, and uphold safety and hygiene standards to deliver memorable poolside experiences.

Qualifications

• Minimum 5 years of relevant experience within a hotel, resort, bar or restaurant environment.
• Previous experience in a pool bar, lounge, outdoor dining or resort setting will be an advantage.
• Strong leadership skills with the ability to supervise, motivate and develop a service team.
• Excellent communication and interpersonal skills.
• Passion for hospitality and delivering exceptional guest experiences.
• Good knowledge of food and beverage operations, bar service standards and upselling techniques.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Supervise the day-to-day operations of the Pool Bar and ensure smooth and efficient service delivery.
• Welcome guests warmly and provide attentive, personalized service to enhance the overall poolside dining experience.
• Coordinate table assignments, guest seating and service flow to maximize efficiency and guest satisfaction.
• Conduct daily briefings and communicate outlet promotions, menu updates, special events and operational requirements to the team.
• Maintain comprehensive knowledge of food, beverage and cocktail offerings, and make recommendations to guests when appropriate.
• Monitor and uphold outlet cleanliness, presentation standards, equipment maintenance and safety requirements.
• Handle guest enquiries, feedback and complaints professionally, ensuring timely service recovery and resolution.
• Assist in training, coaching and developing associates on service standards, product knowledge and operational procedures.
• Ensure compliance with food safety, hygiene, workplace safety and company policies and procedures at all times.

Skills

Leadership

Communication

Interpersonal skills

Upselling

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Pool Bar Captain to join our team!

Job Responsibilities

• Supervise the day-to-day operations of the Pool Bar and ensure smooth and efficient service delivery.
• Welcome guests warmly and provide attentive, personalized service to enhance the overall poolside dining experience.
• Coordinate table assignments, guest seating and service flow to maximize efficiency and guest satisfaction.
• Conduct daily briefings and communicate outlet promotions, menu updates, special events and operational requirements to the team.
• Maintain comprehensive knowledge of food, beverage and cocktail offerings, and make recommendations to guests when appropriate.
• Monitor and uphold outlet cleanliness, presentation standards, equipment maintenance and safety requirements.
• Handle guest enquiries, feedback and complaints professionally, ensuring timely service recovery and resolution.
• Assist in training, coaching and developing associates on service standards, product knowledge and operational procedures.
• Ensure compliance with food safety, hygiene, workplace safety and company policies and procedures at all times.

Job Requirements

• Minimum 5 years of relevant experience within a hotel, resort, bar or restaurant environment.
• Previous experience in a pool bar, lounge, outdoor dining or resort setting will be an advantage.
• Strong leadership skills with the ability to supervise, motivate and develop a service team.
• Excellent communication and interpersonal skills.
• Passion for hospitality and delivering exceptional guest experiences.
• Good knowledge of food and beverage operations, bar service standards and upselling techniques.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Able to work shifts, weekends and public holidays.