Pool Bar Captain

Shangri-La Group; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Shangri-La Singapore is seeking a seasoned Pool Bar Captain to lead a guest-focused team at our poolside venue. You will supervise daily operations, deliver personalized service, and drive consistent quality across all beverage and service items.

The role requires a minimum of 5 years in hospitality, with strong leadership and superb communication skills to maintain safety, cleanliness and upselling opportunities in a fast-paced environment.

Qualifications

• Minimum 5 years of relevant experience within hotel, resort, bar or restaurant environment.
• Experience in pool bar, lounge, outdoor dining or resort setting is advantageous.
• Strong leadership skills with the ability to supervise, motivate and develop a service team.
• Excellent communication and interpersonal skills.
• Passion for hospitality and delivering exceptional guest experiences.
• Good knowledge of food and beverage operations, bar service standards and upselling techniques.

Responsibilities

• Supervise the day-to-day operations of the Pool Bar and ensure smooth and efficient service delivery.
• Welcome guests warmly and provide attentive, personalized service to enhance the poolside dining experience.
• Coordinate table assignments, guest seating and service flow to maximize efficiency and guest satisfaction.
• Conduct daily briefings and communicate promotions, menu updates, events and requirements to the team.
• Maintain knowledge of food, beverage and cocktail offerings and make recommendations to guests.
• Monitor and uphold outlet cleanliness, presentation, equipment maintenance and safety requirements.
• Handle guest inquiries, feedback and complaints professionally, ensuring timely service recovery and resolution.
• Assist in training, coaching and developing associates on service standards, product knowledge and procedures.
• Ensure compliance with food safety, hygiene, workplace safety and company policies and procedures.

Skills

Leadership

Communication

Hospitality

Upselling

Attention to detail

Customer service

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Pool Bar Captain to join our team!

Job Responsibilities

• Supervise the day-to-day operations of the Pool Bar and ensure smooth and efficient service delivery.
• Welcome guests warmly and provide attentive, personalized service to enhance the overall poolside dining experience.
• Coordinate table assignments, guest seating and service flow to maximize efficiency and guest satisfaction.
• Conduct daily briefings and communicate outlet promotions, menu updates, special events and operational requirements to the team.
• Maintain comprehensive knowledge of food, beverage and cocktail offerings, and make recommendations to guests when appropriate.
• Monitor and uphold outlet cleanliness, presentation standards, equipment maintenance and safety requirements.
• Handle guest enquiries, feedback and complaints professionally, ensuring timely service recovery and resolution.
• Assist in training, coaching and developing associates on service standards, product knowledge and operational procedures.
• Ensure compliance with food safety, hygiene, workplace safety and company policies and procedures at all times.

Job Requirements

• Minimum 5 years of relevant experience within a hotel, resort, bar or restaurant environment.
• Previous experience in a pool bar, lounge, outdoor dining or resort setting will be an advantage.
• Strong leadership skills with the ability to supervise, motivate and develop a service team.
• Excellent communication and interpersonal skills.
• Passion for hospitality and delivering exceptional guest experiences.
• Good knowledge of food and beverage operations, bar service standards and upselling techniques.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Able to work shifts, weekends and public holidays.

[Not translated in selected language]