Captain, Shophouse

Shangri-La Group; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Shangri-La Singapore seeks a Captain, Shophouse to deliver warm, attentive service aligned with brand values. You will handle guest feedback, maintain knowledge of menu items, and ensure hygiene and safety standards are upheld.

The role requires a Diploma in Hospitality or related discipline, strong communication skills, and a passion for hospitality excellence. Weekend and public holiday work is expected.

Qualifications

• Certificate or Diploma in Hospitality, Food & Beverage or related discipline.
• Strong passion for guest service and hospitality excellence.
• Good communication and interpersonal skills.
• Basic knowledge of food hygiene and service standards.
• Willingness to work flexible hours, including weekends and public holidays.

Responsibilities

• Deliver warm, attentive, and personalized guest service in line with Shangri‑La brand values in the day‑to‑day operations of Shophouse.
• Handle guest feedback and service recovery professionally and promptly.
• Maintain strong knowledge of food, beverage, menu items, and service procedures.
• Ensure hygiene, food safety, and workplace safety standards are consistently upheld.

Education

Certificate or Diploma in Hospitality, Food & Beverage

Job description

[Not translated in selected language]
At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities.
We are looking for a Captain, Shophouse to join our team!

Job Responsibilities

• Deliver warm, attentive, and personalized guest service in line with Shangri‑La brand values in the day‑to‑day operations of Shophouse
• Handle guest feedback and service recovery professionally and promptly
• Maintain strong knowledge of food, beverage, menu items, and service procedures
• Ensure hygiene, food safety, and workplace safety standards are consistently upheld

Job Requirements

• Certificate or Diploma in Hospitality, Food & Beverage, or a related discipline
• Minimum 1 year of Food & Beverage service experience
• Strong passion for guest service and hospitality excellence
• Good communication and interpersonal skills
• Basic knowledge of food safety, hygiene, and service standards
• Willingness to work flexible hours, including weekends and public holidays