Manager, Lobby Lounge

Shangri-La Group; Singapore; On-site; SGD 78,000 - 100,000; Full time

Job summary

Shangri-La Singapore invites applications for a Manager, Lobby Lounge to lead daily operations of our Lobby Lounge, delivering exceptional guest experiences in a luxury setting.

The ideal candidate will have 8+ years in Food & Beverage, with at least 4 years in a supervisory role, strong leadership, and a strategic mindset to drive service standards, cost control, and team development across shifts including weekends and public holidays.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 8+ years in Food & Beverage, with 4+ years in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Oversee daily Lobby Lounge operations to ensure smooth service and guest satisfaction.
• Maintain knowledge of food, beverage offerings and service standards.
• Ensure compliance with hygiene, safety and Fire & Life Safety standards.
• Conduct inspections of front and back of house to monitor quality and cleanliness.
• Build guest relationships, gather feedback and handle complaints professionally.
• Support marketing via surveys, trends, and strategies to grow market share.
• Lead and develop the team through recruitment, rostering, training, performance management.
• Ensure proper tools, training, and a safe working environment.
• Monitor inventory, requisitions, breakage, and costs with cost-control measures.
• Assist F&B leadership with budgeting, forecasting, CAPEX and P&L management.
• Maintain records, outlet reports, SOPs, logbooks, and guest feedback systems.

Skills

Leadership

Guest service

Communication

Problem-solving

Budgeting

Cost control

Inventory management

Education

Diploma or Degree in Hospitality Management or related discipline

Job description

At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities.

We are looking for a Manager, Lobby Lounge to join our team!

Job Responsibilities

• Oversee daily Lobby Lounge operations ensuring smooth service delivery and exceptional guest experience
• Maintain thorough knowledge of food, beverage, menu offerings, and service standards, including seasonal changes
• Ensure full compliance with SFSMS, hygiene, food safety, and Fire & Life Safety standards
• Conduct regular front‑and‑back‑house inspections to monitor service quality, cleanliness, set‑up, and maintenance
• Build strong guest relationships, actively gather feedback, and handle guest complaints professionally and tactfully
• Support marketing initiatives through market surveys, trend analysis, and implementation of strategies to grow market share
• Manage and motivate the team through recruitment, rostering, training, performance management, and disciplinary actions when required
• Ensure team members are equipped with proper tools, training, and a safe, productive working environment
• Monitor inventory, requisitions, breakage, and operational costs with strong cost‑control measures
• Assist F&B leadership with budgeting, forecasting, CAPEX planning, and P&L management
• Maintain accurate administrative records, outlet reports, SOPs, logbooks, and guest feedback systems, while supporting special projects as assigned

Job Requirements

• Diploma or Degree in Hospitality Management or a related discipline
• Minimum 8 years of Food & Beverage experience, with at least 4 years in a supervisory or managerial role
• Strong leadership skills with the ability to motivate, coach, and develop teams
• Excellent guest service mindset with strong communication and problem‑solving skills
• Financial and operational acumen with experience in inventory, budgeting, and cost control
• Ability to work flexible shifts, including weekends and public holidays