Captain, Shang Palace

Shangri-La Group; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

Shangri-La Singapore seeks a Captain for Shang Palace to lead daily dining operations with warm hospitality and precise service standards. You will supervise the Shang Palace team, coordinate guest seating, and ensure seamless service delivery across shifts.

The role requires at least 4 years of experience in luxury hospitality or upscale dining, excellent communication, and a passion for creating memorable guest experiences.

Qualifications

• Minimum 4 years of relevant experience in hotel, luxury hospitality or upscale restaurant environments.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail, including weekends and public holidays.

Responsibilities

• Supervise and coordinate daily operations of Shang Palace to ensure smooth service delivery.
• Lead, motivate and support the service team in delivering exceptional dining experiences.
• Ensure guests receive courteous, professional and personalised service per Shangri-La standards.
• Manage table assignments, reservations and dining room activities for efficiency and guest satisfaction.
• Conduct daily briefings to communicate menu updates, promotions, VIP arrivals and priorities.
• Maintain knowledge of food and beverage offerings and provide recommendations.
• Monitor service quality and compliance with restaurant standards and procedures.
• Handle guest enquiries, feedback and complaints promptly and professionally.
• Assist in training and development of service staff to enhance performance and quality.
• Ensure compliance with food safety, hygiene, workplace safety and company policies.

Skills

Excellent communication

Interpersonal skills

Guest service

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for a Captain, Shang Palace to join our team!

Job Responsibilities

• Supervise and coordinate the daily operations of Shang Palace to ensure smooth and efficient service delivery.
• Lead, motivate and support the service team in delivering exceptional dining experiences and achieving operational excellence.
• Ensure all guests receive courteous, professional and personalised service in accordance with Shangri-La standards.
• Manage table assignments, reservations and dining room activities to maximise operational efficiency and guest satisfaction.
• Conduct daily briefings to communicate menu updates, promotions, VIP arrivals and service priorities to the team.
• Maintain thorough knowledge of food and beverage offerings and provide recommendations to guests when required.
• Monitor service quality and ensure compliance with established restaurant service standards and procedures.
• Handle guest enquiries, feedback and complaints promptly and professionally, ensuring service recovery where necessary.
• Assist in the training, coaching and development of service associates to enhance performance and service quality.
• Ensure compliance with food safety, hygiene, workplace safety and company policies and procedures.

Job Requirements

• Minimum 4 years of relevant experience within a hotel, luxury hospitality or upscale restaurant environment.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional guest service and creating memorable guest experiences.
• Good knowledge of food and beverage operations, restaurant service standards and hospitality practices.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Able to work shifts, weekends and public holidays.

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