Captain, Shang Palace

SHANGRI-LA HOTEL LIMITED; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Shangri-La Singapore is seeking a Captain for Shang Palace to lead daily operations and deliver exceptional dining experiences. You will supervise the service team, manage reservations, and ensure guests receive personalised, professional service in line with Shangri-La standards.

The role requires a minimum of 4 years in luxury hospitality, excellent communication, and a passion for memorable guest experiences. Ability to work in a fast-paced setting and on weekends/holidays is essential.

Qualifications

• Minimum 4 years of relevant experience in hotel, luxury hospitality or upscale restaurant environments.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional guest service and creating memorable guest experiences.
• Good knowledge of food & beverage operations, restaurant service standards and hospitality practices.
• Ability to work effectively in a fast-paced environment with attention to detail.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Supervise and coordinate the daily operations of Shang Palace to ensure smooth and efficient service delivery.
• Lead, motivate and support the service team in delivering exceptional dining experiences and achieving operational excellence.
• Ensure all guests receive courteous, professional and personalised service in accordance with Shangri-La standards.
• Manage table assignments, reservations and dining room activities to maximise operational efficiency and guest satisfaction.
• Conduct daily briefings to communicate menu updates, promotions, VIP arrivals and service priorities to the team.
• Maintain knowledge of food and beverage offerings and provide recommendations to guests when required.
• Monitor service quality and ensure compliance with established restaurant service standards and procedures.
• Handle guest enquiries, feedback and complaints promptly and professionally, ensuring service recovery where necessary.
• Assist in training, coaching and development of service associates to enhance performance and service quality.
• Ensure compliance with food safety, hygiene, workplace safety and company policies and procedures.

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions. Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Captain, Shang Palace to join our team!

Job Responsibilities

• Supervise and coordinate the daily operations of Shang Palace to ensure smooth and efficient service delivery.
• Lead, motivate and support the service team in delivering exceptional dining experiences and achieving operational excellence.
• Ensure all guests receive courteous, professional and personalised service in accordance with Shangri-La standards.
• Manage table assignments, reservations and dining room activities to maximise operational efficiency and guest satisfaction.
• Conduct daily briefings to communicate menu updates, promotions, VIP arrivals and service priorities to the team.
• Maintain thorough knowledge of food and beverage offerings and provide recommendations to guests when required.
• Monitor service quality and ensure compliance with established restaurant service standards and procedures.
• Handle guest enquiries, feedback and complaints promptly and professionally, ensuring service recovery where necessary.
• Assist in the training, coaching and development of service associates to enhance performance and service quality.
• Ensure compliance with food safety, hygiene, workplace safety and company policies and procedures.

Job Requirements

• Minimum 4 years of relevant experience within a hotel, luxury hospitality or upscale restaurant environment.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional guest service and creating memorable guest experiences.
• Good knowledge of food and beverage operations, restaurant service standards and hospitality practices.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Able to work shifts, weekends and public holidays.