Policy Servicing & Customer Experience Specialist

TRANSAMERICA LIFE (BERMUDA) LTD.; Singapore; On-site; SGD 50,000 - 72,000; Full time

Job summary

A leading insurance provider in Singapore is seeking a qualified individual for policy servicing roles. The successful candidate will handle customer inquiries, ensure effective processing of policy transactions, and maintain compliance with industry guidelines. Candidates should possess significant experience in the insurance sector and strong problem-solving skills. An attractive remuneration package, including bonuses and fringe benefits, is offered.

Benefits

Performance bonus

Medical benefits

Dental insurance

Life insurance

Qualifications

• At least 3 years of insurance operations experience in the insurance industry.
• Understanding of AML guidelines, FATCA and CRS requirements.
• Able to work independently and under pressure.

Responsibilities

• Provide excellent customer service to policy owners and partners.
• Process policy servicing transactions independently.
• Report daily operations issues to the team leader.

Skills

Customer focus

Problem-solving skills

Interpersonal skills

Organization skills

Attention to detail

Education

High diploma or equivalent

Professional qualification such as FLMI

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Copilot

Job description

A leading insurance provider in Singapore is seeking a qualified individual for policy servicing roles. The successful candidate will handle customer inquiries, ensure effective processing of policy transactions, and maintain compliance with industry guidelines. Candidates should possess significant experience in the insurance sector and strong problem-solving skills. An attractive remuneration package, including bonuses and fringe benefits, is offered.