Policy Servicing & Admin (HNW)

CSGROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Singapore is seeking a professional to ensure high-quality service delivery to customers while managing a team of policy servicing executives. Responsibilities include improving operations efficiency and supporting financial goals. The ideal candidate should possess strong leadership and customer service skills. Interested applicants can contact via email.

Responsibilities

• Deliver high quality, accurate and prompt service to customers meeting or exceeding service levels.
• Manage, lead, and provide guidance to a team of policy servicing executives.
• Support the business in achieving its financial goals and participate in cross-functional initiatives.

Job description

KEY ACCOUNTAIBILITIES

• Deliver high quality, accurate and prompt service to customers meeting or exceeding respective service levels and target turnaround time.
• Ensure that our service delivery processes are compliance with the relevant regulations, internal policies and procedures.
• Manage, lead, and provide guidance to a team of policy servicing executives and be responsible for the team performance.
• Review and streamline service processes regularly to improve operations efficiency.
• Support the business in achieving its financial goals and objectives and participate in cross functional initiatives aligned with the Business Development Plan.
• Manage customers’ complaints, elevate where necessary and collaborate with various internal stakeholders to achieve fair outcomes according to the complaint resolution process.
• Investigate on the root cause of system errors and work closely with IT to resolve errors or provide solutions to avoid repeated errors.
• Act as subject matter expert (SME) for policy servicing and premium management on processes, operational procedures and system requirements for any new product launches/system enhancements.
• Review and sign off business requirements. Perform user acceptance testing, provide progress update and sign off.
• Liaison and point of contact for external parties for any operational matters that include (but not limited to) system migration etc.
• Any other ad hoc tasks and projects.

Interested applicants pls reach out: [e-mail]