Player Experience Lead - Gaming, Feedback & AI Support

LIFE GAME PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global gaming company in Singapore is seeking a Player Experience Specialist to engage with players, manage feedback, and lead community support initiatives. The ideal candidate has extensive player support experience and strong communication skills, including proficiency in Mandarin. Join us to ensure that players' voices shape product development, making a lasting impact in the gaming community.

Qualifications

• At least three years of experience in player support or related roles.
• Proven ability to collect, validate and communicate reproducible product feedback.
• Excellent written and verbal communication skills.

Responsibilities

• Act as a liaison for community feedback.
• Manage the player feedback pipeline.
• Lead multilingual volunteer programs.
• Oversee AI-based support systems.
• Resolve complex player cases.

Skills

Community engagement

Feedback collection

Communication in English

Professional proficiency in Mandarin

Tools

Support analytics tools

Job description

A global gaming company in Singapore is seeking a Player Experience Specialist to engage with players, manage feedback, and lead community support initiatives. The ideal candidate has extensive player support experience and strong communication skills, including proficiency in Mandarin. Join us to ensure that players' voices shape product development, making a lasting impact in the gaming community.