Personal Shopping Concierge @ Changi - Up to $2500 p.m.

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service company in Singapore is seeking an experienced customer service representative to enhance the shopping experience at the world's best airport. Responsibilities include managing concierge duties, providing personalized shopping recommendations, and addressing retail inquiries. Candidates should have a minimum of GCE 'N' Level, at least one year of experience in customer service or retail, and be adaptable to a fast-paced environment. The role requires willingness to work rotating shifts, including weekends and public holidays.

Qualifications

• Minimum of 1 year of customer service or retail experience.
• Strong team player with the ability to adapt to a fast-paced environment.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Manage concierge duties efficiently to enhance guest experience.
• Provide personalized shopping recommendations based on guest preferences.
• Address retail inquiries from passengers promptly and professionally.

Skills

Customer service skills

Team player

Adaptability

Education

GCE 'N' Level and above

Job description

Do you love shopping? Join us at the World’s Best Airport, where you’ll assist travellers in finding what they need and ensure a rewarding shopping experience!

Job Responsibilities:

• Manage concierge duties efficiently to elevate the overall guest experience
• Guide guests with wayfinding throughout the premises
• Provide personalized shopping recommendations based on guest preferences
• Share detailed brand and product information
• Inform passengers about ongoing promotions and special offers
• Address retail inquiries from passengers promptly and professionally
• Interact with passengers via face-to-face communication, messages, video, and live chat
• Ensure a personalized and positive shopping experience for all passengers
• Maintain exceptional customer service in all interactions
• Perform other ad-hoc duties as needed to ensure smooth concierge operations

Job Requirements:

• Minimum GCE “N” Level and above
• Minimum 1 year of customer service or retail experience
• Strong team player with the ability to adapt to a fast‑paced environment
• Willingness to work rotating shifts, including weekends, public holidays, and night shifts

Interested applicants, please email to [e-mail] or WhatsApp to 98266796

Thank you for your interest but only shortlisted applicants will be notified.

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