Performance Consultant (Contractual – 9 Months)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 67,000 - 112,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a Workforce Performance Consultant for a contractual 9-month engagement to help our client streamline daily operations through automation, including work order management, housekeeping, facility maintenance, surveys, employee scheduling, labour management, and time and attendance.

The role requires leading client-side software implementation projects from planning to launch, delivering training across departments, and conducting regular account

Qualifications

• Possess at least 3+ years’ experience in Hotel Operations and overall experience of 5+ years.
• Familiarity with hotel software/technology systems.
• Knowledge of HRIS / Workforce Systems is preferred
• Possess good interpersonal communication skills

Responsibilities

• Understand customers’ business needs and requirements to recommend suitable software modules and ensure effective implementation.
• Lead client-side software implementation projects from planning and preparation through system launch and post-implementation follow-up.
• Deliver training to clients across different departments and roles, while gathering feedback to support customer satisfaction and product improvement.
• Conduct regular account reviews, monitor customer usage and service needs, and proactively identify and escape at-risk accounts to the Account Management team.

Skills

Interpersonal communication

Hotel operations

HRIS / Workforce systems

Software familiarity

Job description

Workforce Performance Consultant (Contractual – 9 Months)

Help our client streamline daily operations through automation, including work order management, housekeeping, facility maintenance, surveys, employee scheduling, labour management, and time and attendance.

Job Description

• Understand customers’ business needs and requirements to recommend suitable software modules and ensure effective implementation.
• Lead client-side software implementation projects from planning and preparation through system launch and post-implementation follow-up.
• Deliver training to clients across different departments and roles, while gathering feedback to support customer satisfaction and product improvement.
• Conduct regular account reviews, monitor customer usage and service needs, and proactively identify and escape at-risk accounts to the Account Management team.

Job Requirements

• Possess at least 3+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 5 years or more.
• Familiarity with hotel software/technology systems.
• Knowledge of HRIS / Workforce Systems is preferred
• Possess good interpersonal communication skills