Hospitality Software Implementation Lead (9-Month Contract)

Unifocus; Singapore; On-site; SGD 78,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Unifocus is seeking a Workforce Performance Consultant for a 9-month contract in Singapore. You will lead client-site software implementations, deliver training across departments, and ensure project success from planning to post-launch follow-up.

Travel extensively and collaborate with executives, driving customer satisfaction and feedback-informed product improvements. Strong English and Mandarin, plus great presentation and communication skills, are essential.

Qualifications

• At least 3+ years in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall 5+ years in related roles.
• Familiar with hotel software/technology systems.
• Knowledge of HRIS / Workforce Systems is preferred.
• Excellent command of English, both written and spoken.
• Excellent command of Mandarin, both written and spoken.
• Excellent presentation and business communication skills.
• Willing to travel extensively.
• Confident, disciplined and focused on customer satisfaction.
• Strong problem-solving skills.
• Ability to build relationships and quickly develop trust with executives.
• Aren’t afraid of taking ownership and accountability.

Responsibilities

• Lead software implementations on client site from planning to go-live and post-implementation follow-up.
• Deliver training to clients across departments and roles.
• Understand customers' business needs to ensure selected modules fit requirements.
• Conduct account reviews to review service needs and usage trends.
• Adhere to internal SLAs for Support and Customer Satisfaction.
• Contribute to product improvement based on customer feedback.
• Manage pre-site preparation and post-implementation feedback.

Skills

Hotel operations experience

English (written and spoken)

Mandarin (written and spoken)

Presentation skills

Business communication

Travel willingness

Customer satisfaction focus

Relationship building with executives

Ownership and accountability

Problem-solving

Tools

Hotel software/technology systems

HRIS / Workforce Systems knowledge

Job description

Unifocus is seeking a Workforce Performance Consultant for a 9-month contract in Singapore. You will lead client-site software implementations, deliver training across departments, and ensure project success from planning to post-launch follow-up.

Travel extensively and collaborate with executives, driving customer satisfaction and feedback-informed product improvements. Strong English and Mandarin, plus great presentation and communication skills, are essential.