Payments Incident & Service Lead – MNC Bank

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A multinational financial services provider in Singapore is seeking an experienced Incident Manager to oversee the management of IT incidents in a dynamic environment. The role demands strong coordination with IT teams and stakeholders, ensuring timely resolution and minimal impact on business operations. Candidates must have proven experience in incident management within financial services and an excellent command of communication skills.

Qualifications

• Proven experience in Incident and Problem Management within financial services or banking.
• Strong background in payments applications and systems, ideally with multi-region exposure.
• Excellent communication and coordination skills to manage cross-functional teams.

Responsibilities

• Manage Incident and Problem processes in line with ITIL best practices.
• Lead triaging of incidents and coordinate with technical and business teams.
• Ensure effective communication and stakeholder management during incident resolution.

Skills

Incident Management

Problem Management

Payments Applications

Communication Skills

ITIL Familiarity

Job description

Incident Manager – MNC Bank

Role Overview

We are seeking an experienced Incident Manager to oversee the end-to-end management of IT incidents in a fast-paced, global banking environment. The role requires close coordination with multiple IT teams and business stakeholders to ensure timely resolution of issues with minimal business impact.

Responsibilities

• Manage Incident and Problem processes in line with ITIL best practices, Service Level Agreements, and organizational needs.
• Lead triaging of incidents and coordinate with technical and business teams across regions to restore services promptly.
• Provide support for payments applications across regional (APAC/EMEA/AMRS) and global businesses.
• Demonstrate proactive problem-solving and out-of-the-box thinking to drive fast recovery of services.
• Ensure effective communication and stakeholder management during incident resolution.

Requirements

• Proven experience in Incident and Problem Management within a financial services or banking environment.
• Strong background in payments applications and systems, ideally with multi-region exposure.
• Familiarity with ITIL standards and best practices.
• Excellent communication and coordination skills to manage cross-functional teams.
• Flexibility to provide support outside standard working hours when required.

Note: Don’t miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!

To apply, please submit your updated resume along with your notice period, current salary package details, including base salary, incentives, annual wage supplement, and expected salary.

Click on the 'Apply here' button to drop your resume directly or email it to [e-mail].

Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076