Patient Services Specialist: Scheduling, Billing & Support

Recruit Express Pte Ltd.; Singapore; On-site; SGD 22,000 - 27,000; Full time

Job summary

West Medical Center is hiring a Patient Service Assistant for a 6-month contract in Singapore. Responsibilities include registering patients, coordinating appointments, handling billing and cashless payments, and providing financial counselling to clients.

The role supports doctors during consultations, assists with translations, and helps prepare patients for examinations. Office hours are 5 days a week, lasting through the contract period.

Qualifications

• No formal experience required for the 6-month role.
• Good communication and customer-service orientation.
• Basic numeracy and cash handling能力.

Responsibilities

• Register patients for visits to Specialist Outpatient Clinic.
• Schedule appointments and assist patients to coordinate multiple appointments.
• Perform billing processes, including payment collection, manage cash float and encourage patients to sign up for cashless payment.
• Provide financial counselling, explain charges and assist patient with various finance schemes available.
• Assist doctor during consultation i.e. chaperone, translation.
• Prepare patients for physical examination and take patient’s height and weight.
• Support doctors in teleconsultation i.e. equipment setup, coordinate with patients.
• Any ad hoc dutiesasassigned

Skills

Patient registration

Appointment scheduling

Billing & cash handling

Financial counselling

Teleconsultation support

Tools

Billing software

Job description

West Medical Center is hiring a Patient Service Assistant for a 6-month contract in Singapore. Responsibilities include registering patients, coordinating appointments, handling billing and cashless payments, and providing financial counselling to clients.

The role supports doctors during consultations, assists with translations, and helps prepare patients for examinations. Office hours are 5 days a week, lasting through the contract period.