Patient Services Specialist: Frontline & Billing Guidance

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 1,800 - 2,600; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a Patient Service Assistant to be the first point of contact in a healthcare setting in Singapore. You will support frontline operations and guide patients through clinic visits with a focus on excellent service.

The role involves welcoming patients, handling registrations, basic triage, and assisting with enquires and billing counselling in a fast-paced clinic environment.

Qualifications

• Interpersonal and customer service abilities are essential.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience in healthcare or administration is a plus.

Responsibilities

• Welcome and attend to patients at the clinic’s frontline service counter.
• Perform patient registration and related administrative tasks.
• Conduct basic triaging and direct patients to the appropriate areas.
• Provide clear directions and guidance to patients within the clinic.
• Assist patients with financial and billing counselling.
• Respond to general enquiries and provide courteous customer service.
• Assist with day-to-day frontline operations to ensure a smooth patient experience.
• Work closely with the team to maintain an efficient and organised clinic environment.

Skills

Interpersonal skills

Customer service

Multitasking

Education

N/O levels and above

Job description

RECRUIT EXPRESS PTE LTD is seeking a Patient Service Assistant to be the first point of contact in a healthcare setting in Singapore. You will support frontline operations and guide patients through clinic visits with a focus on excellent service.

The role involves welcoming patients, handling registrations, basic triage, and assisting with enquires and billing counselling in a fast-paced clinic environment.