Patient Billing & Care Concierge

PVH (Tommy Hilfiger/Calvin Klein); Singapore; On-site; SGD 24,552 - 33,480; Full time

Job summary

Our client, a leading public healthcare institution, invites a Patient Service Associate to support patient billing and subsidy processes at West side polyclinics in Singapore. This on-site role focuses on accurate documentation, effective communication with patients, and smooth financial workflows.

You will explain hospital bills and available subsidies, collect deposits, and coordinate with Business Office and Medical Social Worker for eligible schemes, ensuring timely SAP updates and patient

Qualifications

• At least 1 year of experience as Patient Service Associate.
• Experience in a clinic/hospital setting is a strong advantage.
• Good communication with patients and ability to explain financial matters clearly.

Responsibilities

• Provide financial guidance to patients/NOK on estimated hospital bills, subsidies, schemes and payment methods.
• Refer cases to Business Office/Medical Social Worker for eligible financial assistance schemes.
• Ensure proper documentation and follow-up for inflight cases until discharge.
• Assist patients with billing enquiries.
• Collect deposits and outstanding bills for eligible patients.
• Collect payment for items ordered by the medical team (e.g., rehabilitation items, mobility aids).
• Explain and advise patients on required forms and documentation proof.
• Ensure MCAF M/NEFR forms are submitted and returned to MOHH timely.
• Update SAP system whenever forms are consented by patients.

Skills

Communication skills

Patient interaction

Education

O levels or equivalent

Tools

SAP

Job description

Our client, a leading public healthcare institution, invites a Patient Service Associate to support patient billing and subsidy processes at West side polyclinics in Singapore. This on-site role focuses on accurate documentation, effective communication with patients, and smooth financial workflows.

You will explain hospital bills and available subsidies, collect deposits, and coordinate with Business Office and Medical Social Worker for eligible schemes, ensuring timely SAP updates and patient