Patient Service Associate, NUHS Diagnostics (Contract/Permanent)*

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking Patient Service Associates to deliver exceptional frontline services to patients. This role involves managing patient appointments, handling inquiries, and providing administrative support to medical staff. Ideal candidates will be service-oriented, proactive, and able to thrive in a fast-paced environment. Join a dedicated team where your contributions will enhance patient experiences and support healthcare delivery in a meaningful way. If you are passionate about making a difference in patient care, this opportunity is perfect for you.

Qualifications

• Service-oriented and patient-focused with strong communication skills.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Provide frontline counter services and assist patients with appointments.
• Handle payment collection and ensure accurate registration of patients.

Skills

Customer Service

Communication Skills

Multi-tasking

Proactive Attitude

Education

GCE 'A'/ 'O'/ 'N' levels

NITEC qualification

Tools

EPIC

LIS

RIS

POS

BSS

EASIPOS

Job description

Job ID: 3547

Job Function: Ancillary

Institution: National University Health System

Patient Service Associates (PSA) provide frontline counter services to patients. The PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters.
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal.
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of-day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS.
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS.
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer.
• Meet customer service and quality KPI as determined by department.
• Follow up and support reporting officer in handling patient relation issues.
• Adhere to policy and standard operating procedure.
• Accurate and meticulous in performing cashiering duty when assigned.

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification.
• Service-oriented and patient-focused.
• Proactive and resilient with the ability to work independently and in a team.
• Ability to multi-task and work in a fast-paced environment.
• Good writing, interpersonal and communication skills.
• Aspire for service excellence and process improvements.

Additional Information:

Working Hours: 42 hours/week (5.5 days work-week)

Working Location: NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)