Patient Service Associate Executive, Pre-Operative & Admitting Services

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A renowned healthcare institution in Singapore is seeking a Customer Service Team Leader. You will oversee the team to deliver exceptional service and manage staff scheduling, training, and operational support. The ideal candidate holds a diploma with at least 2 years in customer service or has substantial experience with GCE 'O' / 'N' Level qualifications. Your role will also include addressing service feedback and providing necessary support during operational challenges.

Qualifications

• Diploma in any discipline with 2 years of frontline customer service experience.
• Customer-oriented with outstanding interpersonal skills.
• Experience with SAP system is a plus.

Responsibilities

• Lead a team to provide professional customer service.
• Manage staff rostering and coach team members.
• Assist in resolving operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline

GCE 'O' / 'N' Level

Tools

SAP system

Job description

Job Description

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres. Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Requirements

• Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 6.30am and 6.30pm on weekdays