Patient Information Associate (Temp) - Contact Center

Institute of Mental Health; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

The Institute of Mental Health (IMH) in Singapore is seeking a Sr/ Patient Information Associate (6 months temp) within the Contact Centre to handle calls, schedule appointments, and provide information on IMH services. You will interact with patients and the public, ensuring timely and courteous assistance while maintaining high service standards.

Ideal candidates have GCE A levels with customer service experience and are proficient in Microsoft Office; prior call centre experience is welcomed.

Qualifications

• Customer service experience required
• Proficient in Microsoft Office applications
• Call centre experience welcome to apply

Responsibilities

• Handles calls and enquiries from General Line and Appointment Line to inform patients and the public about IMH services
• Assists in scheduling appointments for patients and provides information related to appointments
• Performs other administrative duties as assigned by supervisor

Skills

Service-oriented

Strong communication

Tech-savvy

Education

GCE A levels or equivalent

Tools

Microsoft Office

Job description

The Institute of Mental Health (IMH) in Singapore is seeking a Sr/ Patient Information Associate (6 months temp) within the Contact Centre to handle calls, schedule appointments, and provide information on IMH services. You will interact with patients and the public, ensuring timely and courteous assistance while maintaining high service standards.

Ideal candidates have GCE A levels with customer service experience and are proficient in Microsoft Office; prior call centre experience is welcomed.