Sr/ Patient Information Associate (6mths Temp)

Institute of Mental Health; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

The Institute of Mental Health (IMH) in Singapore is seeking a Sr/ Patient Information Associate (6 months temp) within the Contact Centre to handle calls, schedule appointments, and provide information on IMH services. You will interact with patients and the public, ensuring timely and courteous assistance while maintaining high service standards.

Ideal candidates have GCE A levels with customer service experience and are proficient in Microsoft Office; prior call centre experience is welcomed.

Qualifications

• Customer service experience required
• Proficient in Microsoft Office applications
• Call centre experience welcome to apply

Responsibilities

• Handles calls and enquiries from General Line and Appointment Line to inform patients and the public about IMH services
• Assists in scheduling appointments for patients and provides information related to appointments
• Performs other administrative duties as assigned by supervisor

Skills

Service-oriented

Strong communication

Tech-savvy

Education

GCE A levels or equivalent

Tools

Microsoft Office

Job description

Sr/ Patient Information Associate (6mths Temp) Department:

Contact Centre

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations.

Job Description

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Institution: Institute of Mental Health
Family Group: Ancillary
Position: Sr/ Patient Information Associate (6mths Temp)
Department: Contact Centre

Job Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative other duties assigned by supervisor

Requirements

Competency

• Service-oriented, confident and have a passion for helping others
• Good communication and interpersonal skills
• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency

Educational And Professional Requirements

• GCE ‘A’ levels or equivalent with customer service experience.
• Proficient in Microsoft Office applications
• Applicants with previous experience in call centre are welcome to apply

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.