Sr/ Patient Information Associate (6mths Temp)

NHG Health; Singapore; Presencial; SGD 31.000 - 40.000; Jornada completa

Descripción de la vacante

Institute of Mental Health in Singapore is seeking a courteous Call Centre/Customer Service Officer to support patient care and administrative functions, ensuring timely responses and high service standards. You will handle calls from General Line and Appointment Line, assist in scheduling, and perform other duties as assigned by supervisor.

Strong communication and digital proficiency are essential. Applicants with A-levels and Microsoft Office skills are welcome; prior call centre experience

Formación

• Service-oriented, confident and have a passion for helping others.
• Good communication and interpersonal skills.
• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency.

Responsabilidades

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative other duties assigned by supervisor

Conocimientos

Service-oriented

Communication skills

Interpersonal skills

Digital communication systems

Technological proficiency

Educación

GCE A levels or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Institution: Institute of Mental Health

Family Group: Ancillary

Department:

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative other duties assigned by supervisor

Requirements

Competency

• Service-oriented, confident and have a passion for helping others
• Good communication and interpersonal skills
• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency

Educational and Professional Requirements

• GCE 'A' levels or equivalent with customer service experience.
• Proficient in Microsoft Office applications
• Applicants with previous experience in call centre are welcome to apply

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.