Patient Information & Scheduling Specialist

NHG Health; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Institute of Mental Health in Singapore is seeking a courteous Call Centre/Customer Service Officer to support patient care and administrative functions, ensuring timely responses and high service standards. You will handle calls from General Line and Appointment Line, assist in scheduling, and perform other duties as assigned by supervisor.

Strong communication and digital proficiency are essential. Applicants with A-levels and Microsoft Office skills are welcome; prior call centre experience

Qualifications

• Service-oriented, confident and have a passion for helping others.
• Good communication and interpersonal skills.
• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency.

Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative other duties assigned by supervisor

Skills

Service-oriented

Communication skills

Interpersonal skills

Digital communication systems

Technological proficiency

Education

GCE A levels or equivalent

Tools

Microsoft Office

Job description

Institute of Mental Health in Singapore is seeking a courteous Call Centre/Customer Service Officer to support patient care and administrative functions, ensuring timely responses and high service standards. You will handle calls from General Line and Appointment Line, assist in scheduling, and perform other duties as assigned by supervisor.

Strong communication and digital proficiency are essential. Applicants with A-levels and Microsoft Office skills are welcome; prior call centre experience