Sr/Patient Information Associate

NHG Health; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

The Institute of Mental Health (IMH) in Singapore is seeking a customer service focused staff member for its Contact Centre. The role involves handling calls, providing information on IMH services to patients and the public, and supporting appointment scheduling with a high standard of service.

Applicants should have GCE O/N levels with customer service experience, be proficient in Microsoft Office, and welcome experience in a call centre.

Qualifications

• Customer service experience required or equivalent.
• Proficient with Microsoft Office applications.
• Call centre experience welcomed.

Responsibilities

• Handles calls and enquiries from General Line and Appointment Line to provide information on IMH’s services to patients and the public.
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients.
• Performs administrative other duties assigned by supervisor.

Skills

Service-oriented

Communication skills

Digital communication systems

Education

GCE O/N levels

Microsoft Office proficiency

Call centre experience welcomed

Job description

Select how often (in days) to receive an alert: Create Alert

Department:Contact Centre

Job Description:

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities:

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative other duties assigned by supervisor

Requirements:

Competency

• Service-oriented, confident and have a passion for helping others
• Good communication and interpersonal skills
• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency

Educational and Professional Requirements

• GCE ‘O’ or ‘N’ levels or equivalent with customer service experience.
• Proficient in Microsoft Office applications
• Applicants with previous experience in call centre are welcome to apply

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.