Senior Patient Info & Scheduling Specialist

NHG Health; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

The Institute of Mental Health (IMH) in Singapore is seeking a customer service focused staff member for its Contact Centre. The role involves handling calls, providing information on IMH services to patients and the public, and supporting appointment scheduling with a high standard of service.

Applicants should have GCE O/N levels with customer service experience, be proficient in Microsoft Office, and welcome experience in a call centre.

Qualifications

• Customer service experience required or equivalent.
• Proficient with Microsoft Office applications.
• Call centre experience welcomed.

Responsibilities

• Handles calls and enquiries from General Line and Appointment Line to provide information on IMH’s services to patients and the public.
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients.
• Performs administrative other duties assigned by supervisor.

Skills

Service-oriented

Communication skills

Digital communication systems

Education

GCE O/N levels

Microsoft Office proficiency

Call centre experience welcomed

Job description

The Institute of Mental Health (IMH) in Singapore is seeking a customer service focused staff member for its Contact Centre. The role involves handling calls, providing information on IMH services to patients and the public, and supporting appointment scheduling with a high standard of service.

Applicants should have GCE O/N levels with customer service experience, be proficient in Microsoft Office, and welcome experience in a call centre.