Senior Patient Care & Scheduling Specialist, Contact Centre

NHG Health; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Institute of Mental Health (IMH) in Singapore is seeking dedicated staff to support patient care and administrative functions by handling calls, scheduling appointments, and processing payments. You will address enquiries from the public via General and Appointment lines and ensure service reliability with a patient-centric approach.

The role emphasizes strong communication, digital proficiency, and a service-oriented mindset.

Qualifications

• Service-oriented with passion for helping others.
• Good communication and interpersonal skills.
• Strong ability to navigate digital communication platforms and systems.
• Prior call centre experience is welcome.

Responsibilities

• Handle calls/enquiries from General and Appointment lines to provide information on IMH’s services.
• Assist in scheduling appointments for patients and provide information related to appointments.
• Attend to patient and public inquiries via multiple lines and maintain high service standards.

Skills

Call center

Customer service

Communication

Digital literacy

Job description

Institute of Mental Health (IMH) in Singapore is seeking dedicated staff to support patient care and administrative functions by handling calls, scheduling appointments, and processing payments. You will address enquiries from the public via General and Appointment lines and ensure service reliability with a patient-centric approach.

The role emphasizes strong communication, digital proficiency, and a service-oriented mindset.