Patient Info Associate – Call Center (Evenings/Weekends)

Institute of Mental Health; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A prominent mental health facility in Singapore is seeking a dedicated staff member to provide patient care and administrative support within their Contact Centre. This role emphasizes outstanding customer service and handling calls and inquiries related to mental health services. Ideal candidates should possess strong communication skills and a service-oriented approach. Availability to work after hours and on weekends is required.

Qualifications

• Previous experience in a call centre is preferred.
• Able to work after office hours and on weekends if needed.

Responsibilities

• Handle calls and enquiries from the General Line and Appointment Line.
• Assist in scheduling appointments for patients.
• Perform administrative duties including filing referral documents.
• Carry out other duties assigned by the supervisor.

Skills

Service-oriented

Good communication skills

Interpersonal skills

Job description

A prominent mental health facility in Singapore is seeking a dedicated staff member to provide patient care and administrative support within their Contact Centre. This role emphasizes outstanding customer service and handling calls and inquiries related to mental health services. Ideal candidates should possess strong communication skills and a service-oriented approach. Availability to work after hours and on weekends is required.