Patient Experience & Service Quality Lead

National University Polyclinics; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Singapore is looking for an experienced candidate for a patient relations role. You will manage feedback, conduct improvements, and build relationships with patients and staff. The ideal candidate holds a degree with 2-3 years in healthcare or hospitality, has excellent English communication skills, and is proficient in MS Office. This position involves working across multiple locations to enhance service delivery.

Qualifications

• 2-3 years of experience in healthcare or hospitality.
• Conversant in local dialects or foreign languages.
• Collaborative and enjoys interaction with patients.

Responsibilities

• Manage patient feedback and related investigations.
• Contact patients for feedback and improvements.
• Prepare reports and share information with management.
• Maintain relationships with staff and patients.
• Contribute to the NUP newsletter.
• Run campaigns across multiple locations.

Skills

Excellent verbal and written skills in English

Customer service orientation

Confident disposition

Ability to run campaigns

IT savvy

Statistical analysis

Education

Degree holder

Tools

MS Office applications

SharePoint

Job description

A leading healthcare provider in Singapore is looking for an experienced candidate for a patient relations role. You will manage feedback, conduct improvements, and build relationships with patients and staff. The ideal candidate holds a degree with 2-3 years in healthcare or hospitality, has excellent English communication skills, and is proficient in MS Office. This position involves working across multiple locations to enhance service delivery.