Patient Experience Liaison & Care Advocate

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking an Assistant Patient Experience Manager to enhance patient interactions and experiences. This role is pivotal in bridging the gap between patients, their families, and the medical staff, ensuring that care quality is continually assessed and improved. You'll engage with patients and their carers, providing support and gathering valuable feedback to mitigate anxiety and enhance the overall hospital experience. If you have a passion for patient care and strong interpersonal skills, this opportunity offers a fulfilling career path in a dynamic healthcare environment.

Qualifications

• Minimum 6 years of experience in healthcare or social services.
• 2 years of managerial experience preferred.

Responsibilities

• Serve as a bridge between patients and healthcare staff.
• Gather real-time feedback from patients and their carers.

Skills

Interpersonal Skills

Communication Skills

Empathy

Education

Bachelor’s degree in Healthcare Management

Bachelor’s degree in Communications

Bachelor’s degree in Public Relations

Job description

An established industry player in healthcare is seeking an Assistant Patient Experience Manager to enhance patient interactions and experiences. This role is pivotal in bridging the gap between patients, their families, and the medical staff, ensuring that care quality is continually assessed and improved. You'll engage with patients and their carers, providing support and gathering valuable feedback to mitigate anxiety and enhance the overall hospital experience. If you have a passion for patient care and strong interpersonal skills, this opportunity offers a fulfilling career path in a dynamic healthcare environment.