Partner

Delta Capita Pte Ltd; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A global consulting firm in Singapore is seeking a Senior Leader in Client Lifecycle Management (CLM) to provide expertise and leadership across large-scale transformation programmes for Tier 1 banking clients. The successful candidate will influence CLM strategies and oversee complex changes while mentoring senior staff. Essential qualifications include 15+ years in Banking or Financial Services and a proven track record in leading CLM initiatives. This role requires exceptional communication skills and the ability to engage at the C-suite level.

Qualifications

• 15+ years of experience in Banking or Financial Services with deep CLM expertise.
• Extensive experience delivering large-scale CLM change programmes in Tier 1 banks.
• Exceptional communication skills to engage with C-suite and executive levels.

Responsibilities

• Provide senior leadership in Client Lifecycle Management transformation programmes.
• Act as senior authority on client engagements, shaping CLM strategy and solutions.
• Mentor and develop senior consulting staff to build CLM capability.

Skills

Leadership

Communication

Deep CLM expertise

Influence across departments

Stakeholder management

Job description

Role Overview

Provides senior leadership and deep subject matter expertise across large-scale Client Lifecycle Management (CLM) transformation programmes for Tier 1 banking clients. Acts as a trusted advisor to executive stakeholders, shaping CLM strategy and overseeing the delivery of complex, regulatory-driven change across the end-to-end client lifecycle.

Leverages extensive experience in CLM processes and technologies to ensure solutions are scalable, robust, and aligned to regulatory expectations, while also developing senior talent and strengthening the consultancy’s CLM capability and market position.

Roles & Responsibilities

• Provide senior leadership and subject matter expertise across large-scale Client Lifecycle Management (CLM) transformation programmes for Tier 1 banking clients, with deep authority in CLM technologies, rules engines, and orchestration-layer design.
• Act as the senior CLM authority on client engagements, shaping overall CLM strategy, target-state architecture, solution direction, and delivery approach across complex regulatory and operational landscapes.
• Lead and oversee critical CLM workstreams within major change programmes, ensuring alignment between business objectives, regulatory expectations, rules-driven decisioning, and technology delivery.
• Partner with executive-level client stakeholders across Compliance, Operations, Technology, Risk, and Front Office to influence decision-making and drive consensus on enterprise CLM design, rules strategy, and orchestration models.
• Provide deep expertise in CLM business rules, decisioning frameworks, policy interpretation, and rules governance, ensuring consistent, transparent, and scalable application across the end-to-end client lifecycle.
• Guide the design and evolution of enterprise-wide CLM solutions, including rules engines and workflow orchestration layers, ensuring robustness, scalability, regulatory defensibility, and alignment to industry best practice.
• Shape and assure target designs for rules engines and orchestration layers, including rule modularisation, versioning, exception handling, and integration with case management, screening, and data platforms.
• Ensure delivery quality across CLM initiatives through strong governance, assurance, and senior oversight of analysis, solution design, rules configuration, and testing activities.
• Lead, mentor, and develop senior consulting staff, fostering deep CLM capability, technology fluency, and thought leadership across the consultancy.
• Contribute to the firm’s CLM proposition, methodologies, rules and orchestration design patterns, accelerators, and intellectual capital.
• Support senior client engagement, account development, and trusted-advisor relationships in collaboration with consultancy leadership.

Qualifications and Profile

• 15+ years of experience in Banking or Financial Services, with deep, end-to-end Client Lifecycle Management (CLM) expertise.
• Extensive experience delivering and leading large-scale CLM change programmes within Tier 1 banks, including multi-year, multi-workstream transformations.
• Proven track record acting as a senior CLM authority for regulatory, operational, and technology-enabled change initiatives.
• Deep understanding of CLM processes including client onboarding, KYC/CDD, client classification, risk assessment, ongoing monitoring, periodic and event-driven reviews.
• Strong hands‑on and strategic experience with CLM technologies, platforms, utilities, and decisioning or rules‑based solutions.
• Comprehensive knowledge of global and regional regulatory frameworks impacting CLM (e.g. AML/CFT, FATCA, CRS), with strong APAC regulatory exposure highly desirable.
• Experience engaging at C‑suite and executive committee level within large financial institutions.
• Demonstrated ability to operate in complex, matrixed environments and influence across business, technology, and regulatory functions.
• Strong leadership, mentoring, and talent development capabilities, with experience building and leading high‑performing consulting teams.
• Exceptional communication and stakeholder management skills, with the ability to articulate complex CLM concepts to senior audiences.
• Trusted‑advisor mindset with the credibility to represent the consultancy at the most senior client levels.

Who We Are:

Delta Capita Group (a member of thePrytekGroup) is a global managed services,consultingand solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions fornon differentiatingservices.

Our 3 offerings are:

• Managed Services
• Consulting & Solutions
• Technology

To know more about Delta Capita and our culture click here:Working at DC - Delta Capita.