Part-Time Library Officer (Contract: 1 Oct 2025 to 31 Dec 2025)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A staffing agency in Singapore seeks a Duty Officer for customer service backend support. Responsibilities include managing backend operations, assisting with inquiries, and volunteer management. A diploma is required. The role has flexible hours with shifts including weekends, offering S$13.53 per hour.

Qualifications

• Diploma holder required.

Responsibilities

• Manage backend operations and assist with inquiries.
• Conduct briefings for new volunteers and monitor activities.
• Process backend logistics and monitor operations.

Job description

Contract Details

Contract Duration: 1 October 2025 to 31 December 2025

Working Location: Yishun

Working Hours: 2 days per week as per schedule based on roster including weekends

AM Shift: 1.00pm to 6.00pm (5 hours)

Night Shift: 4.00pm to 9.00pm (5 hours)

Offered Salary

• S$13.53 per hour

Requirements

Diploma holder

Job Description

1. Duty Officer - Customer Service Backend Support
   • Managing backend operations within the DO workspace.
   • Assisting with walk-in inquiries under the No Wrong Door policy, such as membership registration, account and collection matters, program inquiries, e-resources and e-books, NLB Mobile app, PressReader, Libby, Overdrive, Wireless@SGX.
   • Acknowledging and repairing slightly damaged items when patrons insist on borrowing them.
   • Handling lost and found items, including personal belongings, school/personal books, and both valuable and non-valuable items found in the library.
   • Issuing collateral for services and handling redemption processes.
   • Managing incidents and responding to fire alarms when necessary.
   • Troubleshooting and replenishing Book Bug cards as needed.
   • Addressing inquiries and feedback related to the Seat Booking System.
   • Assisting Roving Officers with second-level inquiries, lost child situations, and other duties.
   • Managing DIYREAD@Community tasks, including membership inquiries and collection of membership cards.
2. Volunteer Management
   • Conduct briefings for new volunteers, introducing them to the volunteer-run space and demonstrating tasks such as shelfreading, shelving, and straightening.
   • Depending on the number of volunteers (less than 5 or 6-10), briefings typically take approximately 15 minutes or 30 minutes, respectively, and may occur every 1-3 hours.
   • Monitor volunteers' activities and report any issues or incorrect tasks to LOs (Library Officers).
   • Address volunteers' feedback at the end of each shift, which may include concerns about shelf organisation during school holidays or feedback on volunteer behaviour.
3. Other Back-end Support
   • Assist in processing various backend logistics.
   • Manage key movements for vendors and maintain visitor logs.
   • Handle and acknowledge deliveries.
   • Answer calls and operate intercom systems.
   • Monitor branch environment and operations via CCTV for smooth functioning.
   • Make public announcements as necessary.
   • Monitor and troubleshoot systems such as BBS, MMS, catalogues, reservation locker, auto sorter, Tumblebooks.
   • Handle items received for Legal Deposit.
   • Conduct housekeeping checks, including putting up new posters and replacing outdated ones.
   • Conduct building checks and report any faults identified.

EA License No.: 96C4864

Reg No.: R1106928 TOH LAY HOON