Packer cum Customer Service Assistant

EZI ESSENTIALS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics and customer service company in Singapore is seeking a Full Time Packer cum Customer Service Assistant. Responsibilities include packing orders, handling customer inquiries, and performing basic computer tasks. Ideal candidates should have good communication skills and be able to multitask in a fast-paced environment. A positive attitude and detail orientation are essential. This role offers a monthly salary of $1,800 - $1,900.

Qualifications

• Able to work independently and handle multitasking.
• Ability to work in a fast-paced environment and meet deadlines.
• Physically fit for packing and lifting moderately heavy items.

Responsibilities

• Pick, pack, and prepare customer orders according to company standards.
• Handle customer inquiries via phone, email, and in-person.
• Use basic computer software to process orders and update records.
• Assist in stock-taking and inventory checks.
• Follow company safety guidelines and operational procedures.

Skills

Basic computer skills

Good communication

Customer service skills

Chinese language skills

Tools

MS Office

Google Workspace

Job description

Job Title: Full Time Packer cum Customer Service Assistant

Job Scope / Responsibilities:

1. Packing & Order Fulfilment

• Pick, pack, and prepare customer orders according to company standards.
• Ensure items are correctly labelled, sealed, and packed safely.
• Check product quality before packing to avoid damaged or incorrect items.
• Assist in receiving, sorting, and organizing inventory.
• Maintain cleanliness and orderliness of the packing area.

2. Customer Service

• Handle customer inquiries via phone, email, messaging platforms, or in person.
• Provide accurate product information, order updates, and delivery details.
• Assist customers with returns, exchanges, or issues calmly and professionally.
• Coordinate with internal teams (e.g., logistics, sales) to resolve customer concerns.

3. Computer & Administrative Tasks

• Use basic computer software (e.g., MS Office, Google Workspace) to process orders and update records.
• Input customer details, order information, and inventory data into the system.
• Generate packing lists, invoices, shipping labels, or related documents.
• Update customer service logs and maintain accurate data entry.
• Monitor online orders from platforms (Company’s App).

4. Warehouse Coordination

• Assist in stock‑taking, inventory checks, and reporting stock discrepancies.
• Support warehouse operations such as replenishing shelves and organizing stock.
• Ensure proper handling and storage of goods to prevent damage.

5. General Duties

• Follow company safety guidelines, and operational procedures.
• Work closely with team members to ensure smooth daily operations.
• Perform any other tasks assigned by supervisors or management.

Job Requirements

• Basic computer skills and ability to use order‑processing systems.
• Good communication and customer service skills.
• Able to work independently and handle multitasking.
• Ability to work in a fast‑paced environment and meet deadlines.
• Physically fit for packing and lifting moderately heavy items.
• Positive attitude, responsible, and detail‑oriented.
• Chinese language skills are beneficial due to frequent interactions with Chinese‑speaking clients.

Mon - Fri 9am to 5pm.

Sat - 9am – 1pm.

Monthly Salary - $1,800 - $1,900

Interested candidates, please email your resume to [e-mail] with your mobile number.

Shortlisted candidates will receive email / call for interview arrangement.