Order Fulfillment & Customer Care Specialist

MOLEX SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading electronics company in Singapore is seeking a detail-oriented Customer Service Representative. In this role, you will manage order fulfillment activities, ensuring efficient processing and coordination of outbound shipments. Ideal candidates should possess a diploma or higher with relevant customer service experience, strong communication skills, and proficiency in SAP or similar systems. Join a team dedicated to delivering excellence in customer service and logistics.

Qualifications

• Diploma or higher qualification with relevant customer service experience.
• Proficient in PC skills, including MS Excel, Word, Outlook.
• Experience with SAP or ERP systems is advantageous.
• Strong problem-solving and negotiation abilities.

Responsibilities

• Manage order processing via SAP and manual entries.
• Coordinate outbound shipments with freight forwarders.
• Handle order adjustments including cancellations.
• Manage complaint handling and corrective actions.
• Support continuous improvement projects.

Skills

Customer service experience

Problem-solving skills

Negotiation abilities

Effective communication skills

Proficient in PC skills

Education

Diploma or higher qualification

Tools

SAP

MS Excel

MS Word

MS Outlook

Job description

A leading electronics company in Singapore is seeking a detail-oriented Customer Service Representative. In this role, you will manage order fulfillment activities, ensuring efficient processing and coordination of outbound shipments. Ideal candidates should possess a diploma or higher with relevant customer service experience, strong communication skills, and proficiency in SAP or similar systems. Join a team dedicated to delivering excellence in customer service and logistics.