Ops Support Executive: Platform & Incident Specialist

NCS Group; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

NCS Group is seeking an entry-level Desktop Engineer as part of the Ignite Work-Study Diploma Programme in Singapore. You will gain hands-on experience through structured training and real-world operations across client platforms.

As part of the programme, you will learn installation, troubleshooting, incident response, and platform upgrades while receiving coaching and clear career tracks to grow within NCS.

Qualifications

• Desktop troubleshooting skills.
• Familiarity with the use of iOS and Android devices.
• Good communication and interpersonal skills.
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage.
• Nitec/Higher Nitec in an IT-related discipline.
• Minimum 1 year of experience as a Desktop Engineer or in a similar technical support role.

Responsibilities

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Involve in client platform implementation/upgrade project.

Skills

Desktop troubleshooting

iOS/Android familiarity

Communication & interpersonal skills

Education

Nitec/Higher Nitec in IT-related discipline

Job description

NCS Group is seeking an entry-level Desktop Engineer as part of the Ignite Work-Study Diploma Programme in Singapore. You will gain hands-on experience through structured training and real-world operations across client platforms.

As part of the programme, you will learn installation, troubleshooting, incident response, and platform upgrades while receiving coaching and clear career tracks to grow within NCS.