#EG Desktop Support Engineers (EUSS)

NCS Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

NCS Group, a leading technology services firm, is looking for an IT Support Engineer in Singapore. The position involves end user support, troubleshooting client platform problems, and managing service requests to ensure service level requirements are met.

The ideal candidate holds a Diploma or Degree in Computer / Electronic Engineering with at least 2 years of relevant experience and possesses a positive and resourceful attitude. Strong computer literacy in MS Office is essential.

Qualifications

• Minimum 2 years related experience in Technology Administration.
• Some Network knowledge is an advantage.
• Independent and resourceful individuals with a positive attitude.

Responsibilities

• Perform End User Support and Client Management.
• Troubleshoot client platform related issues.
• Monitor service levels and maintain system configurations.
• Manage client platform implementation and upgrades.

Skills

End User Support

Troubleshooting

Incident Resolution

User Account Management

Asset Management

Education

Minimum Diploma or Degree in Computer / Electronic Engineering

Tools

MS Office

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

Location: Singapore. JobStreet Malaysia will support queries. JobStreet Consultants will be in touch with you directly.

As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary & or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Establish facility management standards/best practices to ensure operation consistency across project & facility management teams.
• Submit progress reports

Qualifications

• Minimum Diploma or Degree in Computer / Electronic Engineering or equivalent discipline
• Preferably with 2 or more years related experience in Technology Administration.
• Some Network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude
• Willing to work in Singapore