End-User Computing Engineer - Incident & Support

NCS Group; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

NCS Group in Singapore is seeking an IT Support Engineer to deliver first- and second-level technical support to end users, diagnosing and resolving incidents promptly. You will coordinate with internal teams and external vendors, ensuring timely updates and effective solutions.

Responsibilities include handling escalation incidents, coordinating seasonal exercise readiness, testing hardware and software, and closing service requests within SLA.

Qualifications

• Higher Nitec or above with at least 2 years of EUC experience would be ideal.
• Good communication and interpersonal skills.
• Meticulousness and ability to multitask effectively.

Responsibilities

• Provide first and second-level technical support to end users, troubleshooting and resolving incidents independently
• Resolve high-priority incidents and provide solutions
• Coordinate and provide solutions for escalated incidents, prioritize tasks professionally, and ensure timely updates to users directly or through relevant stakeholders
• Advise and coordinate with internal teams, external vendors, and stakeholders on technical enquiries, providing solutions and resolutions as issues arise
• Coordinate support for seasonal exercises, ensure connectivity and application readiness tests are completed on time, and manage incident escalation during live exercises
• Manage and support ad-hoc hardware and software testing with internal and external parties, provide guidance on testing and planning, and keep the team informed of workarounds and solutions for escalated issues
• Process, follow up, and close service requests within SLA, ensure all required information is provided by requestors, and advise stakeholders on service request matters including impact assessments
• Perform folder management tasks including creation, deletion, and modification based on service requests raised by users

Skills

EUC experience

Communication skills

Multitasking

Teamwork

Education

Higher Nitec or above

Job description

NCS Group in Singapore is seeking an IT Support Engineer to deliver first- and second-level technical support to end users, diagnosing and resolving incidents promptly. You will coordinate with internal teams and external vendors, ensuring timely updates and effective solutions.

Responsibilities include handling escalation incidents, coordinating seasonal exercise readiness, testing hardware and software, and closing service requests within SLA.