Ops Support Executive, Digital Workplace (Ignite ITE Graduate Programme) [Oct 2026 Intake]

NCS Group; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

NCS Group is seeking an entry-level Desktop Engineer as part of the Ignite Work-Study Diploma Programme in Singapore. You will gain hands-on experience through structured training and real-world operations across client platforms.

As part of the programme, you will learn installation, troubleshooting, incident response, and platform upgrades while receiving coaching and clear career tracks to grow within NCS.

Qualifications

• Desktop troubleshooting skills.
• Familiarity with the use of iOS and Android devices.
• Good communication and interpersonal skills.
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage.
• Nitec/Higher Nitec in an IT-related discipline.
• Minimum 1 year of experience as a Desktop Engineer or in a similar technical support role.

Responsibilities

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Involve in client platform implementation/upgrade project.

Skills

Desktop troubleshooting

iOS/Android familiarity

Communication & interpersonal skills

Education

Nitec/Higher Nitec in IT-related discipline

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.

Our Ignite Work-Study Diploma Programme will enable you to kick-start your career and gain valuable hands-on experience while attaining a nationally recognised Diploma.

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Involve in client platform implementation/upgrade project.

Qualifications

The ideal candidate should possess:

• Desktop troubleshooting skills
• Familiarility with the use of iOS and Android devices
• Good communication and interpersonalskills
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
• Nitec/Higher Nitec in an IT-related discipline
• Minimum 1 year of experience as a Desktop Engineer or in a similar technical support role

Additional Information

Explore exciting career opportunities with NCS and kick-start your journey towards success. As a fresh graduate, you will have access to our Ignite Graduate Programme, which offers professional coaching, comprehensive training, and clear career tracks to help you achieve your full potential. Visit our website at ncs.co/opportunities and check out our LinkedIn Career site to discover how you can be part of the extraordinary today. Join our team and experience #ncslife today!

We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.