Desktop/Service Desk Engineer

NCS Group; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

NCS Group is seeking an IT Support Engineer in Singapore to perform end-user support and troubleshooting for client platforms. The role requires knowledge of Windows Operating Systems and customer service skills.

Candidates should have a minimum of 1-year experience in technical support, with skills in Active Directory and networking concepts essential for the position. NCS values Adventure, Excellence, Integrity, Ownership, and Unity.

Qualifications

• Minimum of 1-year end-user support experience.
• Experience in supporting WIFI/LAN Connectivity.
• Good understanding of Hardware and peripherals.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Monitor and document system configurations.
• Perform local server administration for software distribution.

Skills

End-user support experience

Troubleshooting skills

Knowledge of Windows Operating Systems

Customer service orientation

Basic understanding of ITIL framework

Tools

Active Directory

Microsoft Office

Networking concepts (TCP/IP, DNS, DHCP, VPN)

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission‑critical, and multi‑platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

What will you do?

As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties
• Perform service request related to client platforms
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties
• Involve in client platform implementation/upgrade project
• Perform follow-up with vendor on replacement of hardware
• Perform asset management & update asset records
• Perform local server administration to facilitate software distribution & patch management service
• Ensure deliverables meet service level requirement. Propose and implement action plan when required
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams
• Submit progress reports
• To have a minimum of 1-year end‑user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non‑technical call centre environment
• To have the relevant technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office application
• Good understanding on Hardware and peripheral
• Experience in supporting WIFI/LAN Connectivity
• Understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, VPN)
• Customer service orientation and patience when dealing with non‑technical users
• Basic Understanding of ITIL framework

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.