IT Service Engineers (Singapore, Singapore)

EU IT NET GmbH; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Israelvcforum is looking for a Desktop/Service Desk Engineer to join their diverse team in Singapore. In this role, you will provide end-user support, troubleshoot issues, and manage client platforms effectively.

The ideal candidate will have a Higher Nitec or Diploma in Computer/Electronic Engineering and preferably one or more years of experience in technology administration. A 'can-do' attitude and proficiency in MS Office are essential for success in this position.

Qualifications

• Minimum Higher Nitec or Diploma in Computer/Electronic Engineering.
• Preferably 1+ years of experience in Technology Administration.
• Computer literacy in MS Office is required.

Responsibilities

• Perform End User Support – Client Management.
• Troubleshoot client platform related problems.
• Respond promptly to incidents and provide resolutions.
• Monitor service levels and document systems.
• Involve in client platform implementation and upgrades.

Skills

End User Support

Troubleshooting

Client Management

Computer literacy in MS Office

Network Knowledge

Education

Higher Nitec or Diploma in Computer/Electronic Engineering

Job description

Desktop/Service Desk Engineer

We’re searching for a Desktop/Service Desk Engineer to be part of our diverse team of talent here at NCS! If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

Responsibilities

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress report

Qualifications

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

Additional Requirements

• 24 x 7 standby support and/or Shift work schedule