Ops Support Executive, EUC & Svc Desk (Ignite ITE Graduate Programme) (Singapore, Singapore)

Support & Consulting GmbH; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Israelvcforum in Singapore is looking for an Ops Support Executive to support facility management of client platforms. The role emphasizes troubleshooting, incident response, and the maintenance of IT systems. Candidates should have experience with desktop support and familiarity with various operating systems and devices.

Ideal applicants possess a Nitec or Higher Nitec in an IT-related field. Strong communication skills are essential, and those with additional experience in desktop support tools will be at an advantage.

Qualifications

• Experience with Microsoft Windows OS and Microsoft Office Suite.
• Knowledge of Cloning Tools, MAC OS, and Antivirus/Malware software is advantageous.

Responsibilities

• Responsible for installation and daily operations support.
• Troubleshoot client platform related problems.
• Respond to incidents and provide status updates.
• Perform service requests related to client platforms.
• Monitor service levels and maintain configuration of systems.
• Involve in client platform implementation/upgrade project.

Skills

Desktop troubleshooting skills

Familiarity with iOS and Android devices

Good communication and interpersonal skills

Enterprise desktop support experience

Education

Nitec/Higher Nitec in IT-related discipline

Job description

Will you be part of the extraordinary?

NCS’s mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 12,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our NEXT capabilities of digital, cloud, platforms as well as our core offerings in Applications, Infrastructure, Engineering, and Cyber Security provide end-to-end technology solutions and services to our clients.

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up‑skill and re‑skill as we grow together.

Our Ignite Work‑Study Diploma Programme will enable you to kickstart your career and gain valuable hands‑on experience while attaining a nationally recognised Diploma.

As an Ops Support Executive, End User Computing

The broad area of your job responsibilities will cover the following domain:

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary & or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

The ideal candidate should possess:

• Desktop troubleshooting skills.
• Familiarity with the use of iOS and Android devices.
• Good communication and interpersonal skills.
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage.
• Nitec/Higher Nitec in an IT-related discipline.

We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.